Virtual Assistant for Customer Service and Order Processing
January 6th, 2009 — Posted in Case Studies
Larry Knight is the owner of Mi Amour Corporation, a company that sells products in a highly competitive niche market. Mi Amour draws customers by offering an opt-in email service that provides free tips and
information. Advertising is minimal, with most customers discovering Mi Amour through online searches or hearing about the products by word of mouth.
The Mi Amour product line grows continually, as Larry frequently adds new products and bundles packages with special discounted pricing. Larry also uses intensive marketing campaigns to promote special events, which he hosts. Larry put a lot of time and effort into his company, but he still holds a position with another company.
As Mi Amour became bigger and more lucrative than he ever thought possible, Larry found that he did not have time to work his full-time job and run his own company. His biggest concern was customer service.
Providing excellent customer service was a high priority for Larry. He wanted to ensure that both he and his company had a reputation for taking good care of customers. He worried that customers were not getting the quick response and personal attention that were the heart and soul of Mi Amour Corporation.
Larry realized that he was going to need some help. He contacted IAC. IAC provided Larry with a Virtual Assistant to help respond to customer inquiries about the product line, method of delivery, payment options and refunds. Larry’s Virtual Assistant also processes orders, and Mi Amour gets up to 100 orders on any given day!
Now, Larry can focus on marketing, growing his product line and hosting special events. He’s able to relax knowing that his customers are being taken care of with the service and respect that he prides himself on - and the caring service that IAC promises and delivers.
Stay tuned for more case studies to follow. For more information on how IAC Professionals can help you - please visit them on the web at http://www.iacprofessionals.com.
